Matin Korojdeh - 4 years ago
Staff were really helpful and friendly and they were also very fast and precise. Absolutely recommended.
Patrick - 5 months ago
Top
Magnus Horst - 4 years ago
Top Service!!!
Thommi Oh - 2 months ago
On July 17, 2025, an alternator regulator was unprofessionally replaced without chamfering the brushes. A failure was therefore foreseeable and occurred on September 30, 2025. One brush on the new part was torn off.
The attempt is surprising in that it was even attempted, given that a complete generator would have cost only €20 more.
Pictured is the completely worn-out generator.
According to the website, the service provided by experts was comparable to a backyard repair shop. Or to put it another way, these were bunglers who charged €145 plus VAT for a piece of rubbish.
Burning the €145 in 5-euro bills would have at least provided some warmth. The botched work resulted in a two-hour wait.
Whether to continue to trust the company is something everyone should decide for themselves.
Update:
I doubt the company's statement was clever. But that's beside the point.
The notion that problems with proper and professional workmanship can arise immediately and not supposedly 4,000 km later is unfortunately incorrect.
Legal basis: The client enters into a work contract. This work contract includes a 2-year warranty.
This 2-year warranty is useless, if one believes the company's statements, because problems would have arisen immediately.
The company refuses to provide a warranty, arguing that "it is personal."
However, the seller assigned the liability of third parties for material defects to the buyer using the ADAC model purchase agreement.
Just for the sake of completeness, neither German laws nor technical principles regarding current flow/contact/transition resistance, etc., seem to apply in Erfurt.
Even if a repair was carried out in line with current value (but one didn't know exactly), the signs of wear are not documented as customer information. When the customer rejected a recommendation to replace the entire generator and insisted on replacing only the regulator, this was not documented on the invoice either.
Well, it's good that experts and witnesses can prove that the installation was neither professionally nor properly carried out.
But should the company continue to stubbornly adhere to its legal opinion and, instead of biting the bullet, spend €200 and incur further costs? I don't care.
The case is already pending before the arbitration board.
Update II:
At the beginning of 2025, a Bosch starter battery was installed in place of the living area battery for an incredible €392 plus VAT. Starter batteries are not designed to deliver low currents over long periods of time. Premature and excessive wear and tear are the result, and the legal requirement of two years is rarely met.
Connecting this new and unsuitable starter battery in parallel with another solar or utility battery is neither sensible nor common practice, and especially not if the negative terminal or the negative cable connection is loose.
The company is "playing" with the lives of its customers. A loose negative connection can quickly cause a cable fire under high load (e.g., a 230 V 2,500 W inverter).
Unbelievable...the bunglers have struck again...
Holger Lein - 3 months ago
I was at Reifen Lorenz in Erfurt today and I'm extremely satisfied. The welcome is friendly, the advice is honest and straightforward, and the work was done quickly and properly. The prices are absolutely fair, and you get the feeling that the service here is truly customer-focused. I'll definitely be back and highly recommend the service!
