Feuerwerke Meißen - 3 years ago
Super Service!
Virginie Busch - a year ago
Top Service!!!!!
Tom Böhme - 4 months ago
I was a long-time customer at ATU and had my service and tire changes, including storage, done. I was always satisfied with the quality and the staff.
In November 2023, after purchasing a car, I took my summer tires directly to ATU for storage.
However, when I changed the tires at the end of March 2024, I noticed two scratches on my rim that weren't there before. When I filed a complaint immediately after receiving the car, I reported the damage, but unfortunately didn't take any before-and-after pictures. A short time later, my supervisor informed me by phone that he didn't believe the damage was caused by ATU. However, the scratches were too recent. Because I had bought the car a few hours earlier, I knew the damage was new. Never mind, the matter was resolved shortly afterwards anyway, as this rim had hit a traffic island.
What's left is a bitter aftertaste and annoyance at the way I was treated as a customer, so I turned my back on ATU.
For your information: A single rim costs around €800, so I was very disappointed with the way my complaint was handled. The pictures can be found in the review.
Tom
Uwe Paterek - 3 months ago
We had an oil change today. We booked the appointment online from the comfort of our own home. There's a waiting area with drinks available. The staff are very friendly and were even finished 10 minutes early. I highly recommend them. I think the price/performance ratio is good.
Frank - 2 months ago
The branch seemed rather disorganized. After waiting for almost three hours for an oil change, I inquired about the situation. I received a response, seemingly humorous, that "I've had it on my desk for ages, but something always came up." That's not what I call communication.
To top it all off, they couldn't find my key. After a 15-minute search, it was finally located in another car. Large corporations like this usually have quality management manuals. Perhaps some of them should read the chapter on customer communication.
