Suhan Esk - a month ago
We bought our vehicle from this garage in February 2023, barely two months ago. Then we had an issue with the engine warning light turning on. There was a part that needed to be replaced, but unfortunately—and conveniently—that part was no longer under warranty, even though they had given us a one-year warranty valid in Audi garages throughout Europe when we bought the car.
After many exchanges, they offered to cover only 10% of the invoice, and only if it was addressed to their garage at their address. After that, they never replied again. Because z-we came from France? And it's difficult to us to come directly with the issued vehicle.
Then we noticed another problem: a major oil leak between the engine and the gearbox. After several procedures and diagnostic checks under the supervision of a specialized expert, it was found and proven that the engine cover had been replaced one day before the restitution of the vehicle, which clearly indicates a hidden defect.
The process is still pending...
Moreover, they no longer answer at all — avoid this garage, never go there!
santu sinha - a year ago
I recently bought my car from Franko Varrako at the Volkswagen Eschborn dealership, and I couldn't be happier with the experience. Franko was not only knowledgeable but also incredibly approachable and professional throughout the process. He took the time to understand my needs and guided me to the perfect car, making the entire transaction smooth and stress-free.
His honesty, attention to detail, and willingness to go the extra mile truly set him apart. If you're looking to purchase a car, I highly recommend working with Franko. He made what can often be a daunting process an absolute pleasure. Thank you, Franko, for your exceptional service
HEEYUN CHO - 3 months ago
I purchased three vehicles here – the first was a used car and the other two were brand new. The whole process was smooth and easy. The team was very kind and provided clear, transparent information at every step. Special thanks to Sascha Reinert, who was absolutely outstanding!
U. A. - a year ago
I went to make a drive test. Although I did not like the vehicle, I want to admit that Brian Caschetto sets really high standards if service in the industry. He was very commutative, quick with response and did not stick to german “termin making policy”. He is a real asset for that place.
Ricardo Dias - 8 months ago
Mr. Vaccaro provides an amazing service and guided me throughout all the steps of the purchase. Top service.
