Sascha - a month ago
Excellent workshop, I'm happy to give it a 5-star rating. From the initial consultation and appointment scheduling to the service itself, everything was handled quickly and professionally. I had a pleasant chat when I picked up the car, and any remaining questions were answered perfectly afterward. I highly recommend them.
Anett Stahl - 4 months ago
I've been your customer for a while and I'm always greeted very warmly. Appointments and repairs are always scheduled at very short notice, and a replacement car is always available for the time being. I recently ordered a new car from you. The entire purchase process went smoothly. Upon pickup, I was given very thorough instructions on how to handle the vehicle. Kudos to the entire team.
Roman Eberle - 2 months ago
I'm dissatisfied with the inspection of my car at Auto Winter. Although the invoice stated that the cabin air filter had been changed, this wasn't the case. When I complained, I was treated dismissively and not taken seriously. The staff claimed that everything had been done correctly without even checking. Very disappointing! I wouldn't recommend them.
The filter was eventually replaced, but I was told to find another garage.
... "Dear Mr. Loos,
I am surprised by your reaction to my review. I made every effort to express my dissatisfaction with the inspection of my car in a factual manner. I am disappointed that you did not take my complaint seriously and instead questioned the way I expressed myself.
I would like to emphasize that I did not behave aggressively, but simply wanted the work that had not been done corrected. I find it regrettable that you labeled my customer review as inappropriate and not fact-based without addressing the specific allegations.
I believe it is important that customers can express their opinions without being attacked for it. I will certainly not be returning to your service center and will share my experience with others.
Sincerely,
Roman Eberle"
Johan Kersbergen - 3 months ago
Hello everyone,
My experiences with the owners and their employees are more than just these 5 stars!
You are greeted and cared for in such a humane way, it's indescribable!!
I had the first car (a Peugeot 308 SW) I bought used from Auto Winter for seven years without any complaints.
I then bought another (also used) car elsewhere, which they unfortunately didn't have in their range, but immediately entrusted it to Auto Winter for further care (inspection, etc.).
I would put my hand in the fire for every single person, from the owner to the trainee, without hesitation.
I wouldn't entrust my car to anyone else, only to the WONDERFUL TEAM at AUTO WINTER!!!
Best regards,
Your Johan Kersbergen.
Christoph Kümmling - 4 months ago
Very friendly, very competent preliminary discussion of the repair with clear explanations of what needed to be done and why.
I was even able to walk into the workshop during the repair and see firsthand what was being done.
Unbeatable price (€1,000 less than the Ford estimate).
I'd be happy to come back!
